If you find you are experiencing frequent crashes when trying to play your game, we have put together some solutions that may help resolve this.
We would recommend working your way through these steps as your first port of call before seeking further support.
Simple Solutions:
Make sure that you have checked the system requirements for the game you are attempting to play and made sure that your system meets at least the minimum required specifications.
Make sure to double-check your Steam client for for any pending updates - you can do this by clicking Steam in the top-left corner of your client window and selecting 'Check for Steam client updates...'
Sometimes programs like Razer Synapse, MSI Afterburner, Nahimic, Citrix and Armoury Crate can interfere with your game program, so removing these can often times help resolve any crash issues.
Please also make sure that your Anti-virus/Firewall/Windows Defender is not blocking the game in any way.
Check Windows for Updates
This may seem like a simple solution, but it's also very important. Having your Windows up-to-date provide fixes to possible bugs and security holes as well as cleaning up any outdated software that may be slowing down your system.
To update your Windows OS, please:
Select the Start Button
Go to Settings > Update & Security > Windows Update
Select Check for updates and install every possible package
Click the link Download and Install to update your system to the latest version
Reboot your computer
Make sure your Graphics Drivers are up to date
Driver updates fix security and compatibility problems, errors, and broken code. Sometimes, depending on the manufacturer, they even add features to the hardware.
To find steps on how to update your graphics drivers, please see the following articles:
How to update your NVIDIA drivers
How to update your AMD drivers
Make sure your game is running through the correct Graphics Driver
Some PC's have multiple graphics cards installed. Sometimes, when having two or more graphics cards on your system, you could be attempting to run your game through the wrong one. If the graphics card you are running doesn't meet the minimum requirements for your game, it could be causing crashes - i.e. you may have an onboard Intel graphics card and a dedicated NVIDIA card, the Intel may not be powerful enough to run the game according to the game specifications, whereas the NVIDIA may be, setting the NVIDIA card as your default will likely correct this issue.
For steps on how to set the correct graphics card to default, please see the following articles:
Verify your game files
To check your game installation and make sure that there are no corrupted or missing files causing the problem:
Open your Game Library on Steam
Right-click on your game
Select Properties from the menu
In the Properties menu, select Local Files
On the Local Files page, select Verify integrity of game files...
Then please retest the game.
Perform a Clean Boot of your PC
A "clean boot" starts your Windows with a minimal set of drivers and startup programs - this way you can determine whether a background program could be interfering with your game.
For steps on how to perform a clean boot, please see :
Perform an SFC scan
To reveal any possible issues with your Windows system, we would recommend using the Windows System File Checker (SFC) to perform a scan. This tool allows you to repair corrupt system files in Windows.
Open the Windows Start Menu
Type “cmd”
Right-click on Command Prompt > Run as administrator
Type “sfc /scannow” without the quotes
Press Enter
If the process has revealed/resolved any issues, please attempt to run the game again
Respond with the results
Run Steam/Game as an Administrator
When you run an app as an administrator, it means you are giving the app special permissions to access restricted parts of your system that would otherwise be off-limits.
To run Steam as Admin:
Go to the Steam installation directory
Right-click on the Steam.exe file
Choose Properties
Navigate to the Compatibility tab
Check the box for Run this program as an administrator
To run the game as Admin:
Launch Steam
From the Library section, right-click on the game and select Properties from the menu
Select the Local files tab and click the Browse local files… button
Right-click on the game you need to run
Choose Properties
Navigate to the Compatibility tab
Check the box for Run this program as an administrator
Attempt the run the game
If you find after attempting the steps above, you are still having performance issues with one of our games, please don't hesitate to reach out and we can investigate this further.