Hell Let Loose: VoIP Issues

  • Updated

Have you ever experienced problems with your VoIP (Voice over Internet Protocol) whilst playing Hell Let Loose?

When this occurs, we appreciate that it can be pretty frustrating so we have put together a list of solutions to help you troubleshoot these issues and hopefully help you find a fix!

Solution 1: Update your audio drivers

  1. Open your Windows Device Manager by opening the Windows Task Bar

  2. Type Device Manager in the search field and press Enter

  3. Expand the Sound, video and game controllers drop-down menu

  4. Right-click all devices and select Update driver

Additionally, deleting the following folder: C:\Users\<username>\AppData\Local\HLL and allowing the program to regenerate the files might bring back VoIP.

Note: after this, you do have to redo your Settings and Keybinds.

Solution 2: The microphone is not being detected

If the game doesn't detect your microphone please make sure that your microphone is set as the default communication device in your Windows settings.

  1. Select the Start button

  2. Type Sound in the search box

  3. Then select Sound from the list of results

  4. Choose the Sound Control Panel from the Related Settings on the right

  5. On the Recording tab, select your microphone, then Set Default from the right-click menu

Solution 3: Disable IPv6

If your router is using IPv6, we would recommend disabling that option. To do this please go to your router settings and find the IPv6 option - it can usually be found in advanced settings - then disable it.

Solution 4: Disable the recording tab

  1. Select the Start button

  2. Type Sound in the search box

  3. Then select Sound from the list of results

  4. Choose the Sound Control Panel from the Related Settings on the right

  5. Click into the Recording tab

  6. Disable Stereo Mix by right-clicking it and selecting Disable

  7. Click Apply or OK and reboot your PC

Solution 5: Game is loading screen audio but no in-game audio

  1. Right-click on the speaker icon in the bottom-right of your screen

  2. Click Open Sound settings

  3. Under the Advanced tab, select a 192000 or lower rate

  4. Press OK and retest the game

OR

  1. Select the Start button

  2. Type Sound in the search box

  3. Then select Sound from the list of results

  4. Scroll down to Advanced Sound Options and select App volume and device preferences

  5. Click Reset

  6. Close the window and retest the game

Simple Solutions:

  • Leave the server you are having issues with and go back into another one - some players have reported that this has helped them with their VoIP issues

  • Some players also reported that simply restarting their router fixed a similar issue, so we would highly recommend trying this - unplug the power supply, wait 30 seconds, and then plug it back in again

  • Make sure that Windows time is set correctly - it will sync correctly once it is set to the right time

  • Deactivate ASUS Sonic Studio and ASUS Armory Crate if you have them installed

  • Attempting to play using a VPN has also been reported as a fix for these issues

  • If you can't use your microphone and also can't hear other players, you may simply need to rebind your push-to-talk keys.

You may also find this document helpful: How to resolve some Mic and Input/Output issues (by VIVOX)

If you still find you are having issues with your VoIP after following these steps, please shoot us over a message - with a DxDiag attached - explaining your exact problem in detail and we can do our best to help you resolve the issue. You can do that by clicking here!

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