Hell Let Loose: Lost Connection to Host

  • Updated

If the game has kicked you out and shown the 'Lost Connection to Host' error message, there could be a few things that could be causing it.mceclip0.png

Solutions for 'Lost Connection to Host' error

Firstly, please make sure that the game is not being blocked by your antivirus software.

If it's not your antivirus, then please check if have any of the following software installed on your PC:

  • GameFirst VI

  • Aura Sync

If you do, please press Ctrl+Alt+Del to open Task Manager, find Asus GameFirst VI and Asus Aura on the list, right-click on each and select End Task. Alternatively, you can uninstall the Asus software, reboot your PC and open the game to check if the problem has been resolved.

If the issue continues, then please follow the steps below.

Solution 1:

  1. Go to the Windows Settings

  2. Click Network & Internet

  3. Click the link Network and Sharing Centre

  4. Then click on the link you have under the Access Type, next to Connections - the link is the Ethernet cable or WiFi you are using to connect

  5. Go to Properties

  6. Find Internet Protocol Version 6 on the list and uncheck it - if this option is already unchecked then please turn it on, press OK, then turn it off again and press OK

  7. Then please retest your game.

Solution 2:

Connect your PC directly to your router with a LAN cable.  Don't use any adapters, network extenders etc. If you were already doing this, try to replace the cable if you have a spare one, and retest the game.

 

Solution 3:

Check your currently running processes, especially antiviruses, internet and motherboard utilities. Check their settings to make sure they don't slow down your internet. If nothing improves the situation, close every software you can one by one and retest the game.

 

Solution 4: 

Other players recently told us the issue got fixed after they installed NVIDIA Experience.
If your graphics card is NVIDIA, and if you don't have that software installed yet, could you please try to install it?
You can do that by clicking here!

 

Solution 5: 

Intel Killer Control Center and the included Killer Network Service can cause this error.
Its an optional network control center that comes pre-installed on a lot of intel based gaming laptops; MSI, Dell etc.
 
Disable Intel Killer Network Service:

  1. Right-click your Taskbar
  2. Click Task Manager, then the Startup tab
  3. Find Killer Control Center, right-click it and Disable it from Startup
  4. Right-click Start, Then click Run, and type in services.msc
  5. Right-click Killer Network Service then click Properties. This will bring up Killer Network Service Properties (Local Computer)
  6. In the middle it states Startup type. Click the dropdown and select Disabled1. Right-click your Taskbar

If disabling the service doesn't work, please uninstall Intel Killer Control Center

  1. Go to your Windows search bar
  2. Type in and go to Apps & features
  3. Find the Killer Control Center from the list
  4. Click Killer Control Center and select the option to uninstall
  5. Restart your machine by clicking Start > Power > Restart

Solution 6:

Move the game to another drive, whether you have more drives or the game is installed on an external drive.

Steam Library - Hell Let Loose (Right-click) - Properties - Local Files - Move Install Folder

 

Solution 7: 

Go to your router settings and increase MTU.
How-To - https://homenetworkadmin.com/what-is-mtu-size/
If that seems to be too complicated for you, you can skip that step. This is something that players have reported fixed the 'Lost Connection to Host' error issue for them, however, we don't have the exact steps on how they changed their MTU settings.

 

If none of the solutions above work for you, then please pop us a ticket over here, so we can investigate the issue for you.

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