We are sorry to hear that you’re getting an error while trying to launch The Escapists: Prison Escape. This game requires apps permissions to run correctly, so we wonder if these are set correctly on your device:
- Enter your phone Settings
- Choose Apps
- Search for The Escapists: Prison Escape app on the list and tap it
- Slide down to Permissions
- Make sure that all the permissions are turned on
Additionally, please ensure that your Google Play Services are up to date:
- On your Android phone or tablet, open the Settings app Settings
- Tap Apps & notifications and then See all apps
- Scroll down and tap Google Play Services
- Scroll down and tap App Details
- Tap Update or Install. If you don’t see these option
And finally, let's update the Play Store itself:
- Open the Play Store app on your phone. Then tap the three-bar horizontal menu at the top-left corner
- From the menu, tap Settings. On the Settings page, scroll down and look for the Play Store version. Tap on it. If an update is available, the Play Store will start updating automatically. If your Play Store is up to date, you will receive a pop up saying, ‘Google Play Store is up to date.'
- Retest the game