If you are using this version of Windows, this may create issues when running videos/intros. To solve most of these issues, please install "Media Feature Pack":
https://www.microsoft.com/en-us/software-download/mediafeaturepack
Media Feature Pack list
The following table provides the links to each Media Feature Pack that matches a particular Windows public release based on version and major build number. Use the appropriate link to install the correct package for your version of Windows.
| Windows release | Version | Major build number | Link to Media Feature Pack |
|---|---|---|---|
| Windows 8 | 6.1 | 9200 | Description of the Windows Media Feature Pack for N and KN versions of all Windows 8 editions |
| Windows 8.1 | 6.3 | 9600 | Media Feature Pack for Windows 8.1 N and Windows 8.1 KN Editions: April 2014 |
| Windows 10 | 1508 | 10240 | Media feature pack for Windows 10 N and Windows 10 KN editions |
| Windows 10 | 1511 | 10586 | Media Feature Pack for Windows 10 N and Windows 10 KN editions (November 2015) |
| Windows 10 | 1607 | 14393 | Media Feature Pack for N editions of Windows 10 Version 1607 |
| Windows 10 | 1703 | 15063 | Media Feature Pack for N edition of Windows 10 Version 1703 (April 2017) |
| Windows 10 | 1709 | 16299 | Media Feature Pack for Windows 10 N (October 2017) |
| Windows 10 | 1803 | 17134 | Media Feature Pack for Windows 10 N (April 2018) |
| Windows 10 | 1809 | 17763 | Media Feature Pack for Windows 10 N (October 2018) |